Your prescription request should be authorised and processed within two full working days (excluding weekends). Please note that we’ll do our best to fulfil your order, but requests are stock dependent.

Our policy is to regularly re-examine pets requiring repeat prescriptions. This in line with current dispensing legislation as set by the Veterinary Medicines Directorate. The frequency of this reassessment will vary according to condition being treated and the individual circumstances of each pet.

Our Reigate clinic is the main base for seeing pets outside of normal hours.

Order repeat prescription